Q: What lubes can I use with these products?
A: We only recommend water-based and oil-based lubes. hybrid silicone lubes may cause damage to your toy.
Q: Do you ship discreetly?
A: Your privacy and pleasure are our utmost priority, all of our products are shipped in discreet and non-descript packaging.We place no logos or markings on the outside of the box, and we will never give out customer information.
Q: Are your toys body safe?
A: Yes. Our promise to you is that we source the highest quality ingredients available to us for your health and safety. Our toys are made of skin-safe certified silicone.
Q:How can I change an order after it has been submitted?
A:If your order has not been shipped out, please contact The Customer Service Representatives (firstname.lastname@example.org ) with your order number. We will assist to change your order. If your order is already in the shipping process, in that case, we will not be able to change or cancel your order.
Q:I want to know what grade of the silicone you use ?Is there PVC in your products ?
A:The silica gel we use is platinum-cured grade, also known as food-grade, non-toxic, tasteless, harmless to the body, and can be used with confidence. We attach great importance to the health and experience of our users, which is our first principle.And we do not use PVC in our toys.
Q:I got an email that my package was delivered but I checked and nothing. What happens if my package is missing?
A:If this happens, please contact us through online chat or customer service email at the first time, we will help you find out the reason and find the package. If the package is lost due to the logistics provider, we will resend a new toy to you.
Q:Do you ship worldwide?
A:Almost.We don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc..
Q:Where you ship item from?
A:We have warehouses in the United States, Germany and Japan. For orders from these three countries, we will give priority to local warehouse shipments, for orders from other zones like United Kingdom and Australia will be followed by overseas warehouse shipments.
Q:Just received my toy and it doesn't work, what can I do?
A:If this happens, please contact us through online chat or customer service email at the first time, we will determine whether it is caused by product quality problems, if so, we will replace a new toy to you or refund, our customer service email is service @laphwing.com.
Q:What forms of payment do you accept?
A:You can choose to pay by PayPal or by credit card. Currently, the types of credit cards we support include Visa, MasterCard, American Express, etc..
Q:Can I cancle my order?
A:Due to the particularity of the product, we only accept the cancellation of the order before the logistics is sent out, I hope you can understand.
Q:When does my order ship?
A:Generally, we will deliver the goods within 72 hours after the order is placed.
Q:What is your return policy?
A:Due to the characteristics of our products, we only accept return request out of quality reasons: product damage, malfunction, wrong product, etc.
The return procedure is as such:
- Contact Customer Service (email@example.com) and provide purchase proof (receipt, etc.) and defectiveproof (picture, video,). After the evidence is approved, you can choose to get a refund or a new toy in replacement.
- The return item must be unused and is in the same condition as you received it, andmust be in the original packaging. Before sending out a product, please ask Customer Service (firstname.lastname@example.org) for the right address.
- After we’ve received the returned product,we’ll issue the refund or send the replacement product to you.
*The refund will be automatically transferred to your original method of payment witnin a week.
Q:How to extend product duriability?
A:Our toys are made from high-quality silicone with a metal skeleton so they're durable and strong enough to stand up to regular use and abuse. At the same time, this silicone material also has good elasticity and strength, which can withstand repeated bending and stretching.It's better for you to clean toys before and after use to prevent the spread of bacteria and other germs.And proper storage of sex toys is important to keep them clean and avoid damage.
Q:How to clean and maintain?
A:Firstly, Clean toys before and after use: It is important to clean sex toys before and after each use to prevent the spread of bacteria and other germs.
Secondly,store toys safely: Proper storage of sex toys is important to keep them clean and avoid damage.
Q:Will I automatically start to receive emails if I place an order with Laphwing?A:When you place an order, you will receive an order confirmation email, and you will also receive order tracking information such as delivery status. In addition, we will only send emails when there are large-scale promotions or new products. The frequency is about There are no more than 3 emails in a month, and you can also unsubscribe emails at any time in the future