Return & Refunds
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
All our products are eligible for 1 year warranty from the original date of purchase.
Return and Refund Procedure
Due to the characteristics of our products, we only accept return request out of quality reasons: product damage, malfunction, wrong product, etc.
The return procedure is as such:
- Contact Customer Service (firstname.lastname@example.org) and provide purchase proof (receipt, etc.) and defectiveproof (picture, video,). After the evidence is approved, you can choose to get a refund or a new toy in replacement.
- The return item must be unused and is in the same condition as you received it, andmust be in the original packaging. Before sending out a product, please ask Customer Service (email@example.com) for the right address.
- After we’ve received the returned product,we’ll issue the refund or send the replacement product to you.
*The refund will be automatically transferred to your original method of payment witnin a week.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds
After agreement, if you haven’t received your refund, please first check your bank account again. Then contact the credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Often, there is some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.