Due to the characteristics of our products, we only accept return request out of quality reasons: product damage, malfunction, wrong product, etc.
The return procedure is as such: Contact Customer Service (firstname.lastname@example.org) and provide purchase proof (receipt, etc.) and defectiveproof (picture, video,). After the evidence is approved, you can choose to get a refund or a new toy in replacement.
The return item must be unused and is in the same condition as you received it, and must be in the original packaging. Before sending out a product, please ask Customer Service (email@example.com) for the right address.
After we’ve received the returned product,we’ll issue the refund or send the replacement product to you.
*The refund will be automatically transferred to your original method of payment witnin a week.